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You can access current system status in the Customer Center and report issues you’re experiencing by selecting Create Case

Logging in to the Customer Center from Renaissance:

From your Renaissance homepage, click on your name in the upper-right corner > select Customer Center.

Note: First time users that do not have an email address associated with their RGP site will be brought to their Profile page to add an email and verify their information. There will be a [Set Email] button in the School/District Email* field. The user will need to provide an email address and confirm it to complete the registration.

Login Screenshot
System Status screenshot

Accessing the System Status:

Once you’ve logged in to the Customer Center, you can check the status of your Renaissance site by selecting My Support > System Status. The System Status page shows icons indicating the current status of your Renaissance site and any service/maintenance events that have taken place in the last seven days. Details about any events are listed below.

Note: There may be a brief pause while your system’s status is being retrieved.

Having trouble logging in to your Renaissance homepage?

Looking for your Renaissance login page? Each school’s Renaissance homepage address is a unique URL. If you do not have yours, we can help. Please contact Customer Support by phone (800) 338-4204, email ([email protected]) or chat.

If you have your correct unique website address and are experiencing difficulty logging in, check out this help article.

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