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Important end-of-year information and resources

As the 2021–2022 school year comes to a close, we’ve curated a few end-of-the-year action items and resources to help make the transition as smooth as possible.

Contact Renaissance support

Chat with us

In order to chat with a member of our Support team, please log in to your Renaissance site and click on the chat icon in the upper right hand corner.

Live chats are typically answered live, within about 5 seconds, with longer response times during peak periods.

Phone support

For product specific support, please listen to the prompts in our Interactive Voice Response system to select the product or service for which you need assistance.

Call support at

(800) 338-4204

Email support

We have support email addresses for each of our products and services. Please select the product or service for which you need help.

  • All products
  • Star Early Literacy
  • Star Reading
  • Star Math
  • Star Custom
  • Star CBM
  • myIGDIs
  • KeyPhonics
  • Nearpod
  • Lalilo
  • myON
  • Accelerated Reader
  • Freckle
  • Schoolzilla
  • Growth Platform

Email support at

[email protected]

Email responses are typically 24–48 hours, with longer response times during peak periods.

Product-specific help

myIGDIs

Research-based indicators for early literacy, early numeracy, and social-emotional development.

myON

High-quality reading practice with unlimited, access to thousands of enhanced digital books and age-appropriate news articles.

Nearpod

Real-time insights into student understanding through interactive lessons, interactive videos, gamification, and activities.

Star Early Literacy

Measure K–3 students’ early literacy and early numeracy skills with a computer-adaptive assessment designed just for young learners.

System information

The page will help you diagnose connection problems to the servers associated with your Renaissance site

Visit system status

Get the details on supported devices, operating systems, web browsers, and more for your Renaissance products.

View system requirements

Release information

Get details on new features and enhancements that support continuous student learning. Check back often for the most up-to-date product news and insights.

View product updates

Learn more about our recent product features and updates. Check back often for the most up-to-date product release information.

View release notes

Renaissance Everywhere

Renaissance Everywhere Overview

We’re working together to support families, educators, and students in the classroom and at home. Renaissance provides digital solutions to support students and their families everywhere they learn.

Renaissance Everywhere for educators

We’re committed to supporting educators by providing helpful guidance, communication tips, and teaching strategies for using Renaissance products to support in-person, remote, or hybrid instruction.

Renaissance Everywhere for families

We’re committed to working together with schools and districts to support you and your children through digital programs and resources.

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