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Back-to-school resources

As the 2022–2023 school year begins, we’ve curated a few back-to-school action items and resources to help make the transition as smooth as possible.

Contact Renaissance support

Chat with us

To chat with a support team member for most Renaissance products, please log in to your Renaissance site and click on the chat icon in the upper right hand corner.

To chat with a support representative for DnA, eduCLIMBER, FastBridge, or SchoolCity, please select from the menu below and then click the chat icon in the lower right corner.

Live chats are typically answered live, within about 5 seconds, with longer response times during peak periods.

Phone support

For product specific support, please listen to the prompts in our Interactive Voice Response system to select the product or service for which you need assistance.

Call support at

(800) 338-4204

Email support

We have support email addresses for each of our products and services. Please select the product or service for which you need help.

  • All products
  • Accelerated Reader
  • DnA
  • eduCLIMBER
  • FastBridge
  • Freckle
  • Growth Platform
  • Lalilo
  • myIGDIs
  • myON
  • Nearpod
  • SchoolCity
  • Schoolzilla
  • Star Assessments
  • Star CBM
  • Star CBM Lectura
  • Star Custom
  • Star Early Literacy
  • Star Math
  • Star Phonics
  • Star Reading

Email support at

[email protected]

Email responses are typically 24–48 hours, with longer response times during peak periods.

System information

These pages will help you diagnose connection problems to the servers associated with your Renaissance site.

Visit system status

DnA, eduCLIMBER, FastBridge, and SchoolCity

Get the details on supported devices, operating systems, web browsers, and more for your Renaissance products.

View system requirements

Release information

Get details on new features and enhancements that support continuous student learning. Check back often for the most up-to-date product news and insights.

View product updates

Learn more about our recent product features and updates. Check back often for the most up-to-date product release information.

View release notes

Resources for educators and families

Family resources

Learn about the educational programs your students are using in school and how you can partner with their teachers to support their growth.

Educator resources

Make the most of your Renaissance solutions. Explore on-demand webinars, implementation guides, learning activities, and more.

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