By Daniel Hamburger, Chief Executive Officer
When I joined Renaissance at the end of July, there was one word that I kept hearing over and over again: “harvest.” As I soon discovered, it is Harvest, with a capital H, and it is the most important part of the year for our organization and for our customers.
In talking with our Renaissance Customer Support team and many others in the organization, I quickly learned that Harvest is not only its own season, but it also has its own energy and demonstrates Renaissance teamwork and collaboration for the service of our customers.
This year, Harvest consisted of two events; the traditional back-to-school phase, in which we helped customers set up their sites for the new year; and a second phase, in which we assisted customers in implementing new product updates.
As you might expect, Harvest is a total team effort at Renaissance. Many of our colleagues take time out of their regular role—and maybe out of their comfort zone—to lend a hand and support Harvest. After I learned that, I wanted in!
So, I volunteered to take on a shift of answering customer calls. One call was with a brand-new librarian who needed help with Renaissance Accelerated Reader®. I asked her what she thought of Accelerated Reader and was happy to hear how much she believes that it helps her students. I was also proud that she appreciated the high level of customer service that we provide!
This was a rewarding experience for me, and it gave me an even deeper appreciation for the amount of work that it takes to make Harvest a success for Renaissance and our customers. And, it underscored for me our commitment to helping our customers, teachers, students be successful, every day.
Our Harvest season is over for 2017, but the Renaissance Customer Support team is available all year-round and ready to help you. We are always open to feedback on our support. Please do not hesitate to let us know how we are doing and how we can improve.
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Daniel Hamburger joined Renaissance with more than 20 years of education experience. He recently served as the President, Chief Executive Officer and Director of Adtalem Global Education (formerly known as DeVry Education), a global provider of educational services. Prior, he served as Chairman and CEO of Indeliq, a SaaS-based education company backed by Accenture Technology Ventures and President of WW Grainger’s Internet Commerce group. Hamburger earned an MBA from Harvard Business School and his bachelor’s and master’s degrees in Industrial Engineering from the University of Michigan.